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The Regulation and Supervision Bureau issues the first Self-Regulating Generation Licence

The Bureau has granted a Solar Photovoltaic (PV) Self-Regulating Generation Licence to Khalifa Khamis Saeed...

The Regulation and Supervision Bureau issues the first Self-Regulating Generation Licence
Book of Humanitarian Pioneers; local and international achievements - Khalifa Foundation

To take a look at the book click here

Book of Humanitarian Pioneers; local and international achievements - Khalifa Foundation
Tawdheef exhibition 2017

The Bureau will be participating in the Tawdheef Exhibition 2017 which is taking place at...

Tawdheef exhibition 2017
The Launching of new Bureau’s publications in the International Water Summit 2017

Abu Dhabi: 18 January 2017: The Regulation and Supervision Bureau (“Bureau”) has shed lights on...

The Launching of new Bureau’s publications in the International Water Summit 2017
IWS 2017

The Bureau will be participating in the 5th International Water Summit (IWS) that is taking...

IWS 2017
The Regulation and Supervision Bureau receives the “Outstanding Government Services” Award

Given the remarkable and outstanding accomplishments achieved, the Regulation and Supervision Bureau had received the...

The Regulation and Supervision Bureau receives the “Outstanding Government Services” Award
Saudi Delegation of Electricity & Cogeneration Regulatory Authority visited the RSB

The Regulation and supervision Bureau held a meeting with the Saudi delegation of Electricity &...

Saudi Delegation of Electricity & Cogeneration Regulatory Authority visited the RSB
Abu Dhabi Energy Authority chaiman visits SkyLab & meets with Singapore’s Energy Market Authority

The Abu Dhabi Energy Authority has concluded its participation at the Singapore International Energy Week....

Abu Dhabi Energy Authority chaiman visits SkyLab & meets with Singapore’s Energy Market Authority
Chairman of Abu Dhabi Energy Authority visits Singapore International Energy Week Exhibition

The Abu Dhabi Energy Authority is participating at the Singapore International Energy Week, held during...

Chairman of Abu Dhabi Energy Authority visits Singapore International Energy Week Exhibition

Complaint Registration


Please ensure that you have provided as much information/documents as possible relating to your case, including:

  • Customer account number.
  • Your lodged complaint ID with your water and electricity supplier service provider.
  • Copies of any documents you think are relevant to your case.
  • Customer valid emirates ID copy.
  • Disputed bill/s copy.
  • Written authorization or power of attorney letter (for commercial/ Industrial customers only).

Available Channels:

We adopt the culture of customer service excellence that ensures all complaints are handled in line with the best practices implemented in this field. Please feel free to register your complaint by filing the below form or you can drop an email to our customer excellence team: customercare@rsb.gov.ae

Contact us through:

Or by visiting our office at:

Al Sila Tower ,19th floor
Abu Dhabi Global Market Square
Al Maryah Island, Abu Dhabi

Tawdheef exhibition 2017

The Bureau will be participating in the Tawdheef Exhibition 2017 which is taking place at ADNEC starting on 30 January to 01 February. The Bureau aims to attract and hire...

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We regulate the

water, wastewater and electricity

sector of the Emirate of Abu Dhabi