Please ensure that you have provided as much
information/documents as possible relating to your case, including:
- Customer account number.
- Your lodged complaint ID with your water and
electricity supplier service provider.
- Copies of any documents you think are relevant to
- Customer valid emirates ID copy.
- Disputed bill/s copy.
- Written authorization or power of attorney letter
(for commercial/ Industrial customers only).
We adopt the culture of customer service excellence
that ensures all complaints are handled in line with the best practices
implemented in this field. Please feel free to register your complaint by
filing the below form or you can drop an email to our customer excellence team: firstname.lastname@example.org
Contact us through:
Or by visiting our office at:
Al Sila Tower ,19th floor
Abu Dhabi Global Market Square
Al Maryah Island, Abu Dhabi