Distribution Companies use meters to measure most customers’ consumption of water and electricity. The resulting data is then used as the basis for the production of the customer’s bill. This process needs to be subject to practices that ensure fairness and equity for both the customer and the supplier. Both parties must understand their rights and responsibilities. Meters and their installation must be practical and accessible, and where appropriate, consistent with international standards.
The Customer Metering Regulations establish the minimum technical, design and operational criteria relating to equipment specification, quantities measured and data collected by the Distribution Company for the purposes of the production of the customer’s bill.
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